Way to loose all customer loyalty – I only want to set my phone up so I can call from Canada.

Instead I have to ring five times, then get my father to ring a further two times, and end up creating a new account. GRRR! Thing is, last time we messed with the account, I ended up paying for Dad’s three business lines as well… THAT was a hairy couple of months on direct debit. And all because I got the phone when I was just 1 month off my 18th birthday. If my contract wasn’t such a sweet one, I’d ditch it quicker than the proverbial.

That, and I was called MRS K for the entire experience. You know that “we will be recording this call for training purposes” message you get? I really really wish they were.