We are quick to call companies on bad service, but we rarely say anything about the ones that impress us. So I am going to do just that.
I make no secret of the fact that I want my own house/space to decorate exactly as I see fit. I am more than a little fed up with the rental lifestyle and being forced to cope with white walls and inherited crappy argos furniture and saggy sofas. So in preparation for the day when I marry that Scottish architect and he builds me my dream house, I torture myself with design blogs and browsing stupidly pricy online stores. Just look at my pinterest if you doubt me!
One of the websites I torture myself with on a regular basis is Rockett St George. They have all sorts of lovely stuff ranging from luggage tags, cheese, poodle lamps, dandelion lights, bears that are tables, magical wallpaper and OODLES of other stuff.
I don’t order from them very often because they are a edging into the “treat yourself” portion of the budget, especially with the postage on top, but I did fall in love with Mortimer and I really DID need a new office footrest.
Every time I have ordered they have been prompt, well packed, and just what I wanted. But that is not why I am writing this post.
I am writing this post because of how they respond on social media, in particular Twitter. My first interaction was a little while ago when I happened to mention I really liked the crow fake bird, and that if I owned him I would call him Mortimer. Next thing I know, they’re tweeting me to say they’ve renamed the product on the website! I was secretly hoping they’d send me one free, but you can’t win ‘em all So of course I had to buy one.
Today, the pouffe arrived and of course I had to #365 a picture. But at the same time, I was a little disappointed the blue/pirate pouffe was listed as “for boys”, whilst the pink/flowers was “for girls”, so I might have said something. And next thing you know, they are responding with grace and changing the listing on their website!
This is how it is done, people. Listen to your customers and respond to them. I’m not saying update your listings every time some crazy girl in Oxford grumbles, but if you agree with them? Admit you’re wrong and do something about it. Because you can guarantee RSG have gone up another notch in my estimation and been stepped up a priority on my mental “I have some spare cash, where shall I waste it?” list.
Plus I just wrote a 500 word blog post and sent it out into the internet for all to see.
Spread the love people.